We hate our Internet Service Provider

Another update from the post-service economy. Nearly four weeks later and our internet connection is still not working properly. In the process of phoning the inappropriately named "help lines" or queueing in the shop it's been quite a struggle to find anyone with any commitment to resolving our problem apart from us. Of course if we'd wanted to sign up for an Iphone we'd have been treated like gods. Meanwhile the standing order continues to leave our account. It's such a privilege to abe allowed to pay for nothing like this. Grrr...